Dec 17
Secretary Job description
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A secretary provides clerical and administrative support, either as a team or individually. They are often also responsible for specific projects, as well as co-ordinating and implementing office procedures. In some cases, they will oversee junior staff.

The Secretarial Job has changed significantly over the years, and the role varies greatly depending on sector, the size of the employer and levels of responsibility. Most work involves communication and word processing skills, and within specialist fields such as law, many secretaries are required to have relevant, high-level qualifications.

The role also overlaps with that of personal assistant.

Typical work activities
Most secretaries will undertake typical work tasks: general word processing, dealing with telephone and email enquiries, creating and maintaining filing systems, keeping diaries and taking appointments for staff.

Depending on the sector, the role could also include any of the following:

■using a variety of software packages to produce correspondence and documents, and maintain presentations, spreadsheets and databases;
■devising and maintaining office systems;
■booking rooms;
■using content management systems to maintain and update websites and internal databases;
■arranging meetings, taking minutes and keeping notes;
■invoicing;
■looking after budgets;
■liaising with members of staff in other departments or external contacts;
■ordering and maintaining stationery and equipment supplies;
■using shorthand and audio tapes or copytyping to produce letters;
■organising and storing paperwork, documents and computer-based information.
Other duties may include:

■recruiting and training junior staff, and delegating work as required;
■manipulating complex statistical data;
■travelling with the team or manager to take notes at meetings, take dictation and provide general assistance with presentations;
■arranging travel and accommodation;
■arranging both in-house and external events.

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Dec 17
Receptionist – Job description
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Receptionists are vital to the success of any company simply because they are every company’s first official representative. The receptionist job description will include a variety of assignments and duties, however the greatest role is the courteously meet and welcome customers and general members of the public.

Receptionist Duties
Just as receptionists present the face of the company, they also present the voice of the company
when they greet and answer phone calls. The receptionist jobs also includes the following functions:

•Answer phones and transfer calls to the appropriate employees.
•Greet and assist visitors with visitor badges or escort them to an office or meeting room.
•Offer guests something to drink.
•Handle questions about the business or offer brochures with business information.
•Take messages and make sure they get to the appropriate employees.
•Accept and sign for packages and distribute mail.
•Occasional filling, bookkeeping and scheduling.
•Maintain a pleasant appearance of the reception area or lobby.

Receptionist Training & Qualifications

Generally, receptionists may only be required to have GCSE’s. However, some hiring managers will require experience in an office setting and evidence of the ability to handle various duties such as office computer skills. Hiring managers will also want a receptionist who is able to interact well with the public and can learn quickly. The training will happen on the job, however, the trainer will likely have a number of his or her own duties to cover. So, hiring someone who is a quick learner or a quick starter is desirable.

While the receptionist must be a quick learner, he or she also most be able to quickly understand the nature of the business where he or she works. The receptionist must be able to handle difficult situations such as customer complaints or bosses running behind schedule for an appointment. Attitude is important for the receptionist job description. A hiring manager will desire someone who can handle several situations at once with poise and confidence.

Additionally, while the receptionist is being courteous, he or she must also be alert and watchful of every visitor who enters the business. The receptionist may be the first one to alert security if there is a problem.

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Dec 16
Ford approver repairers commit to Kitemark
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Ford’s network of 153 approved repair centres have signed up to become BSI Kitemark certified by the end of 2010.

The carmaker said more than 40 per cent of the network have already gained the BSI PAS 125 standard and Kitemark licence and “almost all” of the remaining centres will follow.

Vital standard
“We believe that it’s a vital standard to be achieved, a symbol of a quality product which brings peace of mind for the customer,” said Nick Halliday, Ford’s manager of collision repair marketing.

“Achieving the BSI PAS 125 Kitemark will mean that our repair centres can additionally offer a certified standard for non-Ford vehicles, which is something that leading insurers are increasingly insisting upon.”

The PAS 125 Kitemark is operated by the independent standards and certification organisation BSI, and is an industry-agreed technical specification covering the whole process of vehicle body repair, detailing the minimum requirements for personnel training and maintenance of equipment, as well as the suitability of repair methods and the quality of materials used.

Dec 16
New car sales jump by 57.6% in November
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The new car market leapt by 57.6 per cent in November, this year’s fifth successive month of growth, according to registration data published by the SMMT.

The figures show 158,082 cars were sold over the course of the month, but the year-on-year increase is against a market that slumped -37 per cent, the biggest fall to date, to just 100,333 registrations in November 2008. The SMMT pointed out that November 2009 sales were on a par with November 2007 before the credit crunch and subsequent recession.

Scrappage contribution
Although the scrappage scheme contributed to the growth over the course of the month, the SMMT said that without scrappage orders the market would still have risen just over 20 per cent.

Total year-to-date sales are 1,844,063, down 8.8 per cent year-on-year.

Retail demand
Once again sales in the month were powered by the retail sector which grew by 141 per cent. But the fleet and small business sectors also rallied with increases of 9.6 per cent and 21.5 per cent respectively.

In the year to date fleet is down 21.5 per cent and business is down 25.6 per cent. Retail is up 9.1 per cent.

Hyundai doubles
Ford’s Fiesta retained its best selling car status with 8,028 sales but the month’s real champion proved to be Hyundai which saw its year to date sales double to 53,391 units.

Outlook
With scrappage running its course at the end of February, VAT returning to 17.5 per cent and the introduction of the new car tax in April, the SMMT said the outlook for 2010 is “uncertain”. It is currently predicting sales of 1.8 million, their lowest level in over a decade.

Dec 16

RAC Warranty continues to see dealers maximise warranty sales

A 30 per cent year on year increase in sales of warranties has been seen at RAC Warranty in Q4 of 2009, with dealers continuing to increase penetration of used car warranties.

Ian Simpson, sales and marketing director at RAC Warranty, said that dealers had learned during the recession to both sell more warranties and to upsell the level of warranty cover.

He explained: “Dealers have recognised that warranties are an ideal way to generate extra revenue and have been, with our support, improving their warranty sales programmes in order to maximise the opportunities available.

“This is something that is very much welcomed by used car customers. In uncertain economic times, they want to avoid unexpected motoring costs and many want to increase the level of assurance offered by their warranty.

“The warranty solution that we provide to dealers and customers appears to be ticking all the right boxes in the recessionary environment – from strength of cover to pricing, and from easy administration to the RAC’s unparalleled brand recognition.”

A key factor in the growth seen by RAC Warranty has been five point plan initiative, called “Critical Success Factors”, which is designed to provide a framework for dealers to make the most of warranty sales.

Simpson said: “As a programme, we have consciously made Critical Success Factors as easy to understand and implement as possible. There is no wizardry – it is simply designed to ensure that warranty sales are approached in a structured and committed fashion.”

Simpson continued: “Where warranty sales are not reaching their potential, it is usually because there is a lack of commitment on the part of dealer management and a lack of understanding on the part of sales staff.

“Critical Success Factors tackles those problems by introducing an infrastructure for warranty sales at each dealership and has provided very useful additional revenue to used car dealers during the recession.”

Simpson added that there was a strong sense of momentum behind the growth of the RAC Warranty brand and that he expected warranty sales increases to continue in 2010.

He said: “While it is difficult to make accurate forecasts during the recession, we continue to sign up dealers ranging from independents to major dealers groups at a consistent rate, and we can see no reason why this will not continue in the medium term.

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Dec 10
Are you a desk buddy or a neighbour from hell?
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Office life is stressful enough without the annoyances of your colleagues’ quirky habits

Office workers spend a whopping 1,332 hours a year sat at their desks and the strain with their desk neighbours is beginning to show.

Research from Office Angels (www.office-angels.com), the UK’s leading secretarial and recruitment consultancy, reveals that four out of 10 UK office workers (38%) admit they sit by a colleague who ‘gets on their wick’, with one third (32%) admitting they’ve moaned to a peer about a fellow worker, one in seven (14%) having confronted the perpetrator and six percent have even asked to move desks.

In the age of open plan offices, what desk buddy (or neighbour from hell!) group do your colleagues fall into? Of the 1000 office workers surveyed:

• Almost half the UK PLC (41%) wish they could drown out the tones of their very own Janice Battersby from Coronation Street – the neighbour who says everything that pops into her head, all the time.

• Over a third (36%) put up with constant complaining from the likes of Ian Beale from Eastenders.

• One fifth (21%) of the UK PLC know a nosey Dot Cotton from Eastenders – the colleague who reads emails over their shoulder

• One in eight (13%) have a light-fingered Jackie McQueen from Hollyoaks in the office who always steals their stapler

• A very unlucky eight percent sit near an unsavory Zak Dingle from Emmerdale – who never showers after his lunchtime workout

• On a positive note, nearly half (47%) of UK office workers have a supportive Ken Barlow from Coronation Street to provide them with support during stressful times at work and at home

• Over a third (36%) have become good friends outside of work with a nice desk-neighbour like Tanya Branning and Jane Beale from Eastenders

The Office Angels survey also identified other top annoyances which get the blood boiling:

• Dealing with personal affairs in the office with no care for discretion (33%)
• Talking loudly on the phone (33%)
• Noisy eaters (27%)
• Sucking up to bosses (26%)
• Messy desks encroaching on your space (20%)
• Constantly pulling immature pranks (12%)

And on the positive side:
• Almost a third (30%) feel they learn new skills about their industry from sitting with neighbours that inspire them
• Four in 10 (38%) actually look forward to hearing their pod buddies’ news when they come into the office.

David Clubb, Managing Director of Office Angels comments:
“Whilst the majority of office workers have a happy working environment, it’s inevitable that occasionally desk-neighbours will get on your nerves, after all you spend a large part of your day in close proximity to them. If a colleague has gone a step too far, don’t be afraid to confront the problem and talk to them, but ensure you do so in a calm and professional manner, after you’ve taken a few deep breaths! It’s best to nip a problem in the bud rather than let it escalate. However, as the results show, it is no surprise that there are plenty of workers who have good working relationships with colleagues, and it is a known fact that many people meet their partners or closest friends in the work place”

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Source : Office Angels

Dec 9
Scrappage sales break through 250 000 barrier.
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Scrappage sales have smashed through the 250,000 barrier, according to the SMMT.

Registrations
New car registrations through the government-backed scheme, which was launched in May, totalled 251,629 by the end of November.

LCV registrations over the same period totalled 3,882 units; just 1.5 per cent of the total scrappage market.

Unfulfilled orders
Meanwhile there are currently over 30,000 unfulfilled scrappage orders in the system, according to the latest figures from the Department for Business Innovation and Skills (BIS).

Having been forced to recount the number of orders it had on its computer system, following the recent discovery of mistaken double-counting of some customer orders, BIS confirmed it now has records of 282,898 orders on its system.

Emissions drop
According to the SMMT the average CO2 emissions of a car bought through the scheme is 133g/km, 10 per cent below the overall new car market average and 27 per cent below a scrapped car’s emissions.

Totals
According to the SMMT the scrappage scheme accounted for 21.6 per cent of all new car registrations in November, in line with rates recorded in previous months. The scrappage scheme has also helped lift overall new car registrations in each of the past five months. The scheme accounted for 3.9 per cent of LCV volumes in November.

Over the May to November period total new car registrations increased by 5.7 per cent. Excluding all scrappage volumes the market was down 15.9 per cent.

Source : Motor Trader

Dec 9
UK car sales up 57.6% in November
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UK car sales rose by 57.6% in November compared with a year earlier, industry figures have shown.

There were 158,082 cars registered last month, the Society of Motor Manufacturers and Traders (SMMT) said, up from a “weak” November 2008.

So far this year, 1.84 million cars have been sold in the UK, 8.8% lower than at the same point last year.

The SMMT said the continuing impact of the UK government’s scrappage scheme was helping to drive car sales.

New car sales have increased year-on-year in each of the past five months.

“The increase in new car registrations in November reflects the positive impact of the scrappage incentive scheme, customers avoiding the VAT increase in January and the very difficult conditions we experienced a year ago,” said Paul Everitt, SMMT chief executive.

‘Uncertain’

The SMMT said that the outlook for the car industry was “uncertain” when the scrappage scheme ends and VAT returns to 17.5%, as well as new first year road tax rates coming into effect in April.

“Much will rest on the wider economic recovery,” the body said. (bbc.co.uk)

Dec 9
Vauxhall gives workers job security boost
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Vauxhall’s 5,000 UK workers have been given a pre-Christmas boost in the form of job safeguards from General Motors’ European chief Nick Reilly.

He has said that there will be no new job cuts at the motor manufacturer’s two plants at Ellesmere Port and Luton.

“There will be no forced redundancies at Ellesmere Port and at Luton it is similar,” said Mr Reilly, who previously headed Vauxhall in the late 1990s. “There is a strong future for both plants.”

The statement came after General Motors recently announced that 350 jobs would go at Luton as part of a 9,000 job cull across Europe as the company restructures.

With Ellesmere Port building the new Vauxhall Astra, Mr Reilly said he saw the move as a ‘long term recovery plan for GM in the UK’.

Any changes at Vauxhall’s Luton plant would not occur until 2013 when production of the Vauxhall Vivaro, which is rebadged by Renault, comes to an end. Mr Reilly is hoping to introduce a new model to replace the Vivaro at that date.

He said: “We are in discussions for the next generation vehicle, but this is not complete. We can’t say if it will be at the Luton plant until negotiations are finished.”

Mr Reilly does not expect GM’s European operations to return to profitability until 2010, when it expects a pre-tax profit of $1 billion. (Sunday Telegraph/The Times)

Dec 7
Over 9,000 applications for 1 cabin crew job
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The crisis in the UK employment market was laid bare yesterday after research showed that as many as 10,000 people have been applying for a single job.

Statistics from one of the country’s leading recruitment websites revealed that job applications have risen in some sectors by a staggering 150 per cent as record numbers of unemployed seek work as a consequence of the recession.

In a fortnight alone one online job board reported more than 9,300 applicants had downloaded information on an air hostess job with a major airline.

Job adverts for careers in human resources, marketing and the travel sector have attracted on average more than four applicants per post over the past 12 months, while competition for sales positions has also increased with three people vying for each job vacancy.

Research from Simply Jobs boards, an online recruitment firm which runs job websites across 14 industry sectors in the UK, also revealed that applications for careers in recruitment and the automotive sector have also rocketed with double the number of job seekers per post.

Competition for work is perhaps unsurprising after unemployment topped 2.5million this year and Britain struggles through the longest recession in history, Ian Partington, managing director of Simply Jobs boards, said.

”The global economic downturn has had a dramatic effect on unemployment and almost every sector has suffered,” he added.

”However, the airline industry has been particularly badly affected and the fact that almost 10,000 people were interested in a single airline steward’s job is a sad reflection on how many people in the sector have lost their jobs over the last 12 months.

”It also points that our websites aviationjobsearch.com, cabincrew.com and traveljobsearch.com are the number one online recruitment sites for anyone seeking work in the travel aviation sector.”

The news comes as experts predicted that a further 2,500 jobs will be lost as a result of the Government’s increased air passenger levy, introduced earlier this month.

Roger Wiltshire, secretary general of the British Air Transport Association, said the 10 per cent rise in air passenger duty, imposed on November 1, would have a devastating impact on the industry which is already suffering terribly as a consequence of the global recession.

”The fact that we have almost 10,000 people applying for a single cabin crew job is a reflection of the difficulties the industry is going through as a result of the impact of the recession,” he said.

”We’ve had pay freezes, pay cuts, voluntary unpaid work, unpaid leave and redundancies – there are lots of very difficult decisions being made at the moment.

”We are also very concerned that the Government’s completely unjustified 10 per cent rise in Air Passenger Duty, which came into force on November 1, will have a very significant impact on jobs in the sector which is already severely weakened by the recession.

”We believe the rise will take some 2,500 jobs out of the airline industry alone, but it could just be the tip of the iceberg. The knock-on effect on the economy and tourist sector could see as many as 20,000 British jobs affected.”

The Government claim money from the APD helps combat the environmental impact of air travel by cutting carbon emissions.

But Mr Wiltshire denied such a link.

”It is simply a money making exercise for the Exchequer,” he added.

”Gordon Brown will get an extra £700million a year from these tax rises, which means the air passenger duty will generate as much as £1.96billion this year for the Government.

”That figure goes beyond any environmental justification.”

Job cuts have been announced at virtually all the world’s large airlines this year as many of them struggle as a consequence of the global economic meltdown.

Rising oil prices, faltering demand and intense competition will see it post a £16.9bn loss for 2008 and 2009, the International Air Transport Association estimate.

Air France-KLM, Aer-Lingfus, Bmibaby, Japan Airlines are among those who have announced job cuts already this year.

British Airways is also trying to implement plans that would save £140 million a year from its cabin crew budget. It has proposed a two-year pay freeze, reduced allowances for long-haul travel and lower pay for new recruits. In addition, 1,000 crew have taken voluntary redundancy and a further 3,000 are moving to part-time work. The moves have angered unions who have threatened strike action over Christmas.

A spokesman for the Treasury said:”Flying is a relatively under-taxed activity, paying no fuel duty or VAT on tickets.

”The reform of APD ensures flying contributes fairly to public services and strengthens the environmental signal of the tax.”

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